Cancellation and Refund Policy

Vendor subscriptions

Monthly and yearly vendor subscriptions are paid terms. Once a term begins, it cannot be cancelled or refunded mid-term. A vendor may turn off auto-renew at any time; the subscription remains active through the paid-through date and will not renew after that date.

Subscription refund requests

A vendor may request a refund within 24 hours of a subscription payment. Requests are reviewed against the payment status and whether the subscription has been used or activated. Approved refunds are returned through the original payment method, subject to payment-provider processing times and applicable law.

Safari bookings

Booking cancellation and refund terms can vary by vessel and operator. The terms shown during checkout apply to each booking. Contact the operator or All Aboard as soon as possible if plans change; a refund is not guaranteed unless the applicable booking terms provide for one.

Requesting help

Include your account email, payment date, and booking or payment reference when contacting All Aboard about a cancellation or refund.

This policy forms part of the Terms of Service.